Bilingual Supervisor, New Account

Bilingual Supervisor, New Account – Concentrix

We are looking for an experienced Team Leader, Operations to oversee daily performance of a call center team. This role is responsible for achieving KPIs through coaching, motivation, and effective supervision.

Key Responsibilities

• Supervise and support a team of call center associates.
• Monitor performance and implement improvement plans when needed.
• Ensure service quality meets contractual KPIs.
• Conduct team meetings and communicate updates effectively.
• Handle escalations and provide subject matter guidance.

Requirements

• Minimum 6 months–1 year of Team Leader experience in the BPO/Call Center industry.
• Strong leadership, communication, and coaching skills.
• Advanced English level.
• Ability to work under pressure and meet deadlines.
• On‑site role – PER Lima, Avenida El Camino Real N195...