Bilingual Supervisor, New Account

Team Leader, Operations – PER Lima (On-Site)

We are looking for an experienced Team Leader, Operations to oversee daily performance of a call center team. This role is responsible for achieving KPIs through coaching, motivation, and effective supervision.

Key Responsibilities:

• Supervise and support a team of call center associates.
• Monitor performance and implement improvement plans when needed.
• Ensure service quality meets contractual KPIs.
• Conduct team meetings and communicate updates effectively.
• Handle escalations and provide subject matter guidance.

Requirements:

• Minimum 6 months–1 year of Team Leader experience in the BPO/Call Center industry.
• Strong leadership, communication, and coaching skills.
• Advanced English level
• Ability to work under pressure and meet deadlines.
• On-site role – PER Lima, Avenida El Camino Real N195, Calle Santa Luisa.
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