Bilingual Technical Support at CapIntel

Step into a rewarding role at CapIntel as a Bilingual Technical Support Representative, assisting financial advisors in navigating investment strategies in both English and French. Engage with clients to enhance their understanding of our platform and ensure exceptional customer service.

In this bilingual position, you will utilize your language skills to support customers of CapIntel, a cutting-edge wealth management software. You'll respond to inquiries via Zendesk, providing prompt resolutions while collaborating with internal teams for escalated issues when needed. Your passion for helping clients and your resourcefulness will drive your success in this role.

Key Responsibilities:
• Respond to customer inquiries via Zendesk for first-time resolutions
• Escalate issues needing further assistance to internal teams
• Participate in product and service training regularly
• Document issues and resolutions in Jira
• Assist in creati...