Bilingual Technical Support SaaS | Bogotá (Thursday–Monday Shift)

In this ambitious context, we are looking to strengthen our Customer Support team as we expand our operations to provide a 24/7 service to our clients.

Under the supervision of our Head of Customer America, your main responsibilities will be:

• Respond to customer requests through different channels: phone, email, and ticketing system.
• Ensure high-quality customer reception and support.
• Monitor the administrative and technical implementation of the solution for our clients.
• Manage tickets through our Zendesk tool.
• Act as a liaison between customers and the different departments of the company to ensure efficient issue resolution.

This position is for you if:

• You have previous experience in a similar role and you enjoy what you do.
• You possess excellent interpersonal skills and strong active listening abilities.
• You know how to remain calm and composed in stressf...