Bilingual Technical Support Services Analyst

Job Description

What is the Opportunity?Join RBC’s Technology Service Desk as we continuously deliver superior service to our operational businesses throughout the enterprise. We continue to modernize operational our support services processes by delivering enterprise solutions. We are seeking talented & adaptable Tech Support Analysts supporting RBC employees with their technical needs. You will be working in a fast-paced environment answering calls and chats.Initial training will be carried out over a two-week period in which you will need to be available during the day Mon – Fri.What will you do?

Monitoring and categorizing incoming calls and chats analyzing frequently asked questions and defining procedures.

Tech Support Services analysts are the first point of contact for internal employees supporting their technical needs.

Resolve Level 1 technical issues & Escalate Level 2 support teams.

Evalua...