Bilingual Tier 1 IT Support Specialist

Transform your IT career with Infoya as a bilingual Tier 1 IT Helpdesk Support Specialist in Toronto. Provide essential support in both French and English for various technical issues while enhancing user experiences.
As part of Infoya's IT team, you’ll strive to deliver exceptional customer service while diagnosing and resolving software and hardware issues for end-users. This permanent hybrid role includes responsibilities such as logging support tickets, creating knowledge base articles, and conducting proactive system health checks to ensure effective IT operations.
Key Responsibilities:
• Deliver Tier 1 support for desktops, mobile devices, and peripherals
• Accurately log, categorize, and escalate support tickets
• Troubleshoot technical issues with end-users remotely or on-site
• Participate in knowledge base article creation and documentation
• Monitor open tickets to meet service level agreements
Requirements:
• 4+ years in Tier 1 Helpdesk or IT Supp...