Bilingue BPO Junior Supervisor

Job description: The Unified Supervisor at Solvo is a key leadership role responsible for both team performance and administrative oversight. This role combines the responsibilities of the Solvo supervisor and isolved supervisor, focusing on driving agent performance through coaching and training while ensuring the seamless execution of back-office and administrative tasks. The supervisor is the primary point of contact for their team, a bridge to management, and a critical driver of continuous improvement and employee engagement.

Responsabilities: Responsibilities Performance Management: Set clear performance goals, monitor progress, and provide targeted coaching to a team of 15-20 agents. 1:1 Sessions & Development: Conduct regular one-on-one sessions to review performance data, provide feedback, and support the professional growth of each team member. Training & Skill Enhancement: Facilitate team training and boost sessions to address skill gaps, reinforce best pract...