Billing Analyst

Billing - Monitor and ensure that the monthly billing is complete and accurate.
Analyze and perform billing adjustments timely and accurately to customer accounts making sure that the proper levels of authorization and documentation are in place.
Responsibilities
Process manual invoices/credit memos and order quotes as requested.
Review Invoices and conducts variance analysis, with sign off required.
Coordinate monthly invoice run to ensure accurate and timely customer billings.
Manage the Customers' Cases in SFDC (ECM) timely and accurate manner to meet all internal SLAs.
Assist in month end close related tasks.
Assist in Audits & SOX controls.
Works closely with cross functional organizations to respond to customer inquiries and resolve potential customer billing issues.
Resolve and track billing issues as they arise working with the upstream teams to fix root cause problems (e.g. SLA credits, install date discrepancies).
Acts as First Line Support fo...