Billing and Collections Manager

Key Responsibilities:

1. Team Supervision
a. Supervise, train, and mentor the billing and collections team to ensure high performance and professional growth.

b. Establish KPIs for the department, including collection targets and aging benchmarks.

c. Oversee the billing and collection operations across the Makati Head Office, Cebu branch and USA Subsidiary

2. Billing Operations
a. Develop and implement standardized policies for billing cycles and revenue reporting.

b. Oversee the generation and distribution of monthly invoices to ensure accuracy and compliance with contract terms.

c. Resolve complex billing discrepancies and disputes by collaborating with the Sales and Customer Success teams. Oversee escalations in billing and approved adjustments resulting from re-issuance.

d. Actively act as a business partner to the Sales Team to ensure timely and accurate issuance of invoices. Reduce the rate of unbilled invoices

e....