Billing Coordinator

Key Responsibility
Achieve assigned monthly targets
Manage multiple delinquent accounts for debt collection efforts Negotiate payoff deadlines or payment plans Determine reason for delinquency and conceive appropriate payment plan / options tailor fit to the current financial health of the borrower Handle questions or complaints Review and resolve discrepancies in payments or accounts Ensure borrower's compliance with the agreed payment terms and schedule

Other responsibilities
Ensure all calls are handled in a timely and professional manner Strive to locate and secure new contact leads for previously uncontactable borrowers through probing and e-skip tracing when necessary Ensure strict adherence to the Collection Standard Procedures and Data Privacy and Fair Collection Practices Maintain highest level of integrity in all transactions with external and internal partners Provide timely and accurate feedback to the team leader with regard to partner sentiments and con...