Billing Customer Service Specialist

This posting is for a contract assignment with Tundra Technical Solutions to provide services to Meta.

Job Responsibilities

Billing Inquiry Resolution: Serve as the primary point of contact for all user inquiries related to billing, payments, refunds, and subscriptions, providing timely and accurate resolutions via email, chat, and other channels.

Payment Issue Investigation: Investigate and troubleshoot payment discrepancies, transaction failures, and other billing-related issues by working with internal systems and external payment partners.

Policy Communication: Clearly communicate financial information and billing policies to users, ensuring they fully understand their subscription details and charges.

Feedback Analysis: Proactively identify and analyze trends in user payment feedback to recommend improvements to our billing processes, systems, and user experience.

Cross-functional Collaboration: Collaborate with the finance and eng...