Billing Specialist

Duties and Responsibilities:

• Prepare and issue premium invoices for individual and group life insurance policies.
• Process adjustments, endorsements, cancellations, and reinstatements in billing systems.
• Ensure accuracy of billing records and resolve discrepancies promptly.
• Monitor premium collections and follow up on overdue accounts.
• Reconcile payments with finance teams and maintain accurate ledgers.
• Support electronic payment processing and ensure compliance with company procedures.
• Respond to policyholder inquiries regarding billing, payments, and account status.
• Provide clear explanations of premium schedules, charges, and adjustments.
• Collaborate with customer care and claims teams to resolve client concerns.
• Maintain billing records in accordance with company policies and regulatory standards.
• Generate reports on billing activities, collections, and outstanding balances.