Billing Specialist

Our client is a leading Multinational Social Media Company.
Responsibilities
Customer Billing Support: Act as the main contact for users with questions about invoices, payments, refunds, and subscription charges, delivering accurate and timely assistance across email, chat, and other service channels.
Payment Troubleshooting: Investigate discrepancies, failed transactions, and billing errors by working closely with internal systems and external payment providers to resolve issues efficiently.
Policy Guidance: Explain billing rules, subscription terms, and financial details clearly to users, ensuring transparency and understanding of charges.
Insights & Improvements: Monitor and analyze user feedback on billing experiences, identifying recurring issues and recommending enhancements to processes and systems.
Cross-Team Collaboration: Partner with finance and engineering teams to resolve complex billing cases and contribute to initiatives that improve revenue operations....