Billing Supervisor

The Billing Supervisor will oversee and manage the billing specialists to ensure Right First Time Billing, On-Time Delivery of Invoices, Customer concerns related to billing are addressed on time, and Acceptable Revenue Accounting practices are performed during the billing process.

DUTIES AND RESPONSIBILITIES

• Oversee daily revenue operations and administrative activities to ensure smooth workflow and SLA compliance
• Monitor team productivity and performance, providing regular reviews and feedback
• Lead knowledge transfer, training, and onboarding of new team members
• Monitor SPC input/output creation and ensure accurate and timely billing
• Review Timecamp entries and serve as first-level approver for overtime requests
• Review and approve Requests for Billing (RFBs)
• Perform Month-end Closing
• Act as first-level reviewer and approver for Journal Vouchers (JVs)
• Review revenue packs to ensu...