賓客服務主管 Guest Service Supervisor

Your day to day:

FINANCIAL RETURNS

• Compile occupancy statistics.
• Monitor monthly upselling and IHGR enrolment targets.
• Cash handling and banking procedures.
• Dealing with irregular payments.
• Supervise the cashiering system and prepare reports.
• Follow up on outstanding payments from TA/CORP.
• Instructing staff in credit policies and facilities.
• Instructing staff in cash security procedures.

PEOPLE

• Conduct shift briefings to ensure hotel activities and operational requirements are known.
• Conduct training in relation to Front Office matters.
• Maintains and ensures comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e‑mail, messages, and how to interpret availability sources within the reservation systems is conducted throughout the front line team.

GUEST EXPERIENCE