Bobcat of Windsor Product Support Specialist

Join Bobcat of Windsor as a Product Support Specialist. This role emphasizes customer interaction, safety, and equipment service coordination in a supportive environment.
As a Product Support Coordinator, you're the essential link for all equipment service requests. You will assess customer needs, communicate effectively, and manage the service workflow diligently. Your role requires keen organizational skills to maintain records and ensure safety in the workplace while offering excellent customer service.
Key Responsibilities:
• Deliver exceptional customer service from equipment intake to release
• Listen and assess customer descriptions for optimal repair strategies
• Advise customers on repairs and provide accurate pricing quotes
• Maintain updated work order information and customer records
• Communicate effectively with technicians and parts suppliers
Requirements:
• At least 2 years experience in a service writing role
• Proven technical background ...