booking officer

About the role

We are seeking a skilled Booking Officer to join our team at The Catanauan Cove Corp. in Malate, Manila. As a Booking Officer, you will play a crucial role in managing hotel reservations and ensuring a seamless booking experience for our guests. This is a full-time position that will allow you to be part of a dynamic and customer-centric hospitality environment.

What you'll be doing

1. Handling all incoming booking enquiries and reservations, both via phone and online channels
2. Maintaining accurate and up-to-date records of hotel room availability and pricing
3. Liaising with guests to understand their requirements and providing personalised recommendations
4. Coordinating with the hotel's operations team to ensure smooth check-in and check-out processes
5. Handling any booking-related queries, changes or cancellations in a professional and efficient manner
6. Providing exceptional customer service and creating ...