BOSTON, MA - DESKTOP SUPPORT

We are seeking a skilled Desktop Support Technician to join our team as a 1099 independent contractor.

Desktop Technician will provide day to day localremote desktop support, receive inbound calls,
answer questions, troubleshoot and document steps performed to resolve challenges with
hardware, software and application issues in a ticketing system. The candidate will also need to
facilitate customer resolution for calls and engage their supervisors and managers to ensure
operational consistency across all shifts within the IT Support Center. Desktop Support Engineer
provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customers' various
core operating systems and platforms, as well be able to provide support and apply desktop
fault resolution for the approved application suite. Ideal candidate should have relevant 8-10
years' experience in Windows Desktop support. Achieve consistent expertise, provide and
support a...