BPO Account Manager

Job Summary

We are looking for an experienced BPO Account Manager to handle Australian client accounts in a fully remote environment. The ideal candidate has 3–5 years of experience managing Australian clients in a BPO setting, strong stakeholder management skills, and the ability to drive service quality, retention, and account growth. This role serves as the main point of contact between the client and delivery teams, ensuring excellent service performance and long-term partnerships.

Key Responsibilities

• Act as the primary liaison for Australian clients, ensuring satisfaction and contract compliance
• Manage end-to-end client relationships, including onboarding, renewals, escalations, and performance reviews
• Monitor KPIs, SLAs, and service quality metrics; prepare weekly/monthly reports for clients
• Coordinate with operations, HR, recruitment, and training teams to ensure staffing and performance needs are met
• Identify ups...