BPO Application Manager

• Role : BPO Application Manager - Zendesk
• Company : One of the Global Client
• Location: Mandaluyong City
• Schedule: Monday-Friday
• Work Setup: Onsite & ( Later Hybrid - But This setup Still not yet confirmed yet )
• Shift: Day Shift

Mandaory skills :

• In Zendesk - QA Modules , WFM modules ,
• Strong knowledge in applications ,
• hands on exp in using QA module, WFM module , In Zendesk tools exp must

Job Skills :

· Create the CRM's roadmap in alignment with business goals.

· Plan and oversee CRM developments, from short term fixes to long term initiatives.

· Collaborate with other teams to ensure continuous development of the CRM functionalities.

· Collaborate with Zendesk to ensure we make most out of the CRM, following best practices.

· Report on CRM performance to key stakeholders.

· Ensure scalability, reliability and security of the CRM.