BPO Associate Director

**Job Details:**



+ Oversees the operations of team and ensure goals are met and service levels adhere to established quality standards

+ Demonstrates high level of leadership, interpersonal and client relationship skills

+ Provide expertise and guidance to the team on administrative and process aspects.

+ Serves as liaison between team, clients, leadership, and various other support team

+ Identifies opportunities for improvement; recommends possible training opportunities

+ Provides input into goal setting and provides performance feedback

+ Adapts team priorities to respond to customer and business partner needs

+ To improve efficiency, quality and services of ongoing projects/processes

+ Ensures team is meeting or exceeding contractual and service level obligations to customers

+ Collects customer’s needs and translates to appropriate solutions

+ Interacts with customers and ...