BPO Customer Care Associate

**Roles & Responsibilities :**



• These individuals have a working knowledge of one technical skill.



• They work on routine and non routine matters.



• They handle routine questions and issues, referring complex or unexpected matters to higher level employees for assistance. • They may regularly interact with customers and first line management.



• Resolves more complex client situations by applying demonstrated knowledge and skills generally acquired through job experience.



• Ensures accurate and timely completion of transactions to meet or exceed client SLAs.



• Works on preparation of SOPs / process transitions.



• Typically requires 1-2 years relevant experience.



• High School Diploma or equivalent.



• Demonstrated computer skills.



• Solid communication skills.



• Solid customer serv...