BPO Customer Care Associate

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a BPO Customer Care Associate to join our team in Manila City, National Capital Region (PH-00), Philippines (PH).
Roles & Responsibilities:
These individuals have a working knowledge of one technical skill.
They work on routine and non routine matters.
They handle routine questions and issues, referring complex or unexpected matters to higher level employees for assistance.
They may regularly interact with customers and first line management.
Resolves more complex client situations by applying demonstrated knowledge and skills generally acquired through job experience.
Ensures accurate and timely completion of transactions to meet or exceed client SLAs.
Works on preparation of SOPs / process transitions.
Qualifications:
Typica...