BPO Digital Transformation Specialist

**Key Responsibilities:**



+ Lead and execute digital transformation initiatives focused on automation and operational efficiency.

+ Implement AI-driven automation solutions aligned with insurance business objectives.

+ Identify process gaps and recommend appropriate digital solutions across insurance functions.

+ Design, prototype, and deploy use cases related to Agentic AI and Generative AI.

+ Create comprehensive **documentation** , including process flows, requirement documents, solution designs, and user guides.

+ Deliver high-quality **presentations** to leadership, business teams, and technical stakeholders.

+ Collaborate with IT, business operations, and product teams to implement scalable digital solutions.

+ Ensure compliance with insurance regulatory requirements and industry standards.

+ Support change management activities, user training, and post-implementation reviews.

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