BPO Management Specialist at Gorgias

Become a BPO Management Specialist at Gorgias, specializing in enhancing customer experiences through innovative AI solutions and effective partner collaborations. Elevate e-commerce with seamless operations.
This role is integral to the Gorgias 360 initiative, focusing on the full cycle of BPO partner management and automation strategy. With your 5-8 years of experience in operational leadership or related fields, you will own program economics, manage key relationships, and lead improvement efforts for customer engagement.
Key Responsibilities:
• Monitor key metrics for account performance
• Partner with Sales for contract qualification and feasibility
• Engage with BPO partners for staffing and operations
• Create and execute automation roadmaps by account
• Evaluate and implement operational improvements
Requirements:
• 5-8 years in BPO or revenue operations
• Strong experience managing cross-functional teams
• Excellent negotiation and communicatio...