BPO Manager

NTT

Full-time Philippines, Metro Manila Operations Specialties Managers

Posted:

March 01, 2026

Location:

Philippines, Metro Manila, Philippines

Job Description

                    JOB DESCRIPTION Req ID: 352054 
We are currently seeking a BPO Manager to join our team in Metro Manila, Quezon (PH-QUE), Philippines (PH).
Position: BPO Manager
We are seeking a dedicated and experienced BPO Manager. Responsible for end-to-end service delivery of assigned client accounts, ensuring SLA compliance, quality excellence, cost efficiency, and client satisfaction. This role leads multiple teams, drives performance improvement, manages client relationships, and ensures regulatory and operational compliance in a fast-paced outsourcing environment. 
This position is eligible for company benefits
Basic Qualifications:
10 Years’ experience in BPO Manger Role
5 Years’ experience Proven ability to manage SLAs, quality, and client escalations.
5 Years’ experience managing financial services accounts
Bachelor’s Degree (Business, Operations, Finance, or related field)
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Job Overview

Job Type: Full-time

Location: Philippines, Philippines

Posted: March 01, 2026

Deadline: April 10, 2026