BPO Operations Lead — Data-Driven, Global Client Delivery

A technology services company located in Kuala Lumpur is looking for an experienced Operations Manager to oversee daily customer service operations. The ideal candidate will manage call center activities, lead project planning, and optimize processes while ensuring effective communication with clients, particularly those based in China. Applicants should have significant managerial experience in customer service and be fluent in Chinese (Mandarin). Competitive compensation and opportunities for overseas travel are included.
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