BPO Operations Manager (47856) - Ortigas

BPO Operations Manager (47856) - Ortigas

RCX Recruitment Inc.

On-site - Pasig | 3‑5 Years Experience | Bachelor | Full-time

Job Description

Operations

• Benchmark client’s competitors and provide better solutions to clients and customers.
• Upsell/cross‑sell to clients to enhance business features that add value to their in‑house strategies.

Team Development

• Seek ways to develop supervisors and direct reports through upskilling initiatives.
• Control the pace and direction of initiatives for operational improvement and sustainability.

Client Relationship

• Understand customer needs and the client’s business to match business solutions.
• Propose new services/business propositions based on client business plans to contribute to client expansion.

Business Planning

• Plan and maximize team perfor...