BPO Operations Manager

We are looking for a results-driven Operations Manager to oversee daily operations, lead a growing team, and build strong client relationships. This role is ideal for someone with leadership experience who thrives in a fast-paced environment and can balance people management with business performance.

Location: Ortigas, Pasig

Work Setup: Hybrid – primarily Work From Home, with occasional reporting onsite if required

Note: This role is offered under an Independent Contractor Agreement and not as a direct employee position.

Responsibilities

• Monitor KPIs, workflows, and resource planning to ensure smooth operations.
• Handle escalations, resolve issues, and improve processes.
• Lead, coach, and mentor a high-performing team.
• Analyze data, track performance, and prepare management reports.
• Manage client communications, onboarding, and retention.
• Ensure compliance, reduce errors, and maintain quality st...