BPO Planning and Scheduling Senior Associate

Req ID:
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a BPO Planning and Scheduling Senior Associate to join our team in Manila, Quezon (PH-QUE), Philippines (PH).
We are seeking a highly analytical and adaptable Real Time Analyst (RTA) to support our contact center operations. The ideal candidate excels in fast-paced environments, demonstrates strong decision-making skills, and maintains a sharp focus on achieving service level targets through effective real-time workforce coordination.
Position: Planning and Scheduling Senior Associate
Status: Full-Time (On-Site Available)
Hours of Work: Monday–Sunday
07:00–16:00 EST
16:00–01:00 EST
Key Responsibilities
Monitor agent schedules, adherence, and shift activities in real time to ensure optimal staffing levels.
Respond quickly t...