BPO Product Specific Trainer

Responsibilities:

• Effectively facilitate program-specific trainings and orientations in order to successfully transfer knowledge, skills and behaviors to incoming trainees and employees
• Identify training gaps necessary for the improvement of training modules, lessons or orientation materials
• Help maintain training records such as class attendance, class performance, and class policy adherence
• Successfully develop additional training materials that helps improve agent's performance
• Render phone time to keep product knowledge, skills and behaviors up to date.
• Perform ad hoc tasks to support departmental needs and functions.

Requirement:

• 2-year undergraduate degree (communications arts and education majors preferred) or equivalent call center experience as a Product Specific Trainer
• Excellent Verbal and Written Communication Skills
• Basic or intermediate Training and Facilitation Skills ...