BPO Product Specific Trainer

Responsibilities:
Remotely diagnosing, documenting, and resolving issues involving hardware or networking services
Supporting the deployment and installation of new equipment
Effectively facilitate program-specific and ePerformax training and orientations to successfully transfer knowledge, skills and behaviors to incoming trainees and employees.
Identify training gaps necessary for the improvement of training modules, lessons or orientation materials.
Help maintain training records such as, but not limited to, class attendance, class performance and class policy adherence.
Uphold company mission, policies and procedures and serve as role model to team members by modeling the company's values of honesty, trustworthiness, truthfulness, and respect in all actions.
Coordinate with other departments for employee concerns such as, but not limited to, leave credits, pay slips, headsets and lockers.
Successfully develop additional training materials that help improve t...