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BPO Quality Assurance Manager - Teleperformance Davao

TP
Full-time Davao, Davao Region other-general
Posted:
June 05, 2026
Location:
Davao, Davao Region, Philippines

Job Description

  • Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards.
  • Documents quality issues and performance measures for management review.
  • Provides information to assist in the feedback and formal education process of individuals on the phone.
  • Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines.
  • Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities.
  • Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise.
  • Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department.
  • Ensures appropriate policies, processes & standar...

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Job Overview

Job Type: Full-time
Location: Davao, Philippines
Posted: June 05, 2026
Deadline: July 15, 2026