BPO Senior Director

**Req ID:** 352425



NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.



We are currently seeking a BPO Senior Director to join our team in Manila, National Capital Region (PH-00), Philippines (PH).



We are looking for a result-driven Customer Service Director responsible for end to end process delivery for a large Life and Annuity Insurance Contact Center Program. You will be responsible for stabilizing of the transitioned processes and for developing operational and tactical plans to ensure adherence to SLAs. Will be responsible for monitoring and managing a Contact center team of Managers, Supervisors and Customer Service Associates to achieve the organization’s objectives and customer service performance. You will be responsible for providing guidance, instruction, training, and lead...