BPO Supervisor

On-site - Pasig 1-3 Yrs Exp Bachelor Full-time

Job Description

Job title: Supervisor

Work location: Rockwell

Work set up and schedule: Work on site post and the team needs flexibility in terms of schedule.

Responsibilities

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including:

• Remote Customer Service: Providing customer service and support via phone, online chat, or text including:
• Call center-based customer support in response to a high volume of low complexity inquiries
• Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service:

Performed in a distribution center, product returns/repair center, or field walk-in customer service facility...