BPO Team Leader

CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions. We take pride in our expertise in providing specialized staffing services, ensuring that clients have access to top talent that aligns with their operational goals. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.

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JOB DESCRIPTION:

The Team Manager is responsible for managing a team of customer service representatives or agents. This role ensures that the team meets performance targets, provides high-quality service to clients, and adheres to company policies and procedures.

ROLES AND RESPONSIBILITIES:

• Supervise, lead, and motivate a team of agents to achieve performance metrics.