BPO Trainer

URGENT HIRING: BPO TRAINER
Our Training and Development Team is expanding and we are looking for TRAINERS who will be responsible for delivering training programs that enhance the skills and knowledge of individuals and teams across the organization, enabling them to meet or exceed client and company expectations. The role includes assessing training needs, partnering with the Content Development team to design and develop training materials, facilitating engaging learning sessions, and evaluating the effectiveness of training initiatives.
Additionally, this role may support OJT (On the Job Training) wherein you need to conduct the initial call audit quality review for new hires by listening to recorded calls, conducting side-by-side coaching or observation sessions, and coaching quality results to new hire agents.
Work Set Up: On-site, Makati Circuit
Work Schedule: Shifting schedule, primarily working night shifts.
Responsibilities
HOW YOU CAN HELP THE TEAM:
Tr...