BPO Trainer

For Both Levels:

• Responsible for conducting product, upskills and language training to new hires and evaluate their performance based on their competencies.
• Assess training needs, determine learning gaps (Training Needs Analysis), recognize learning opportunities, develop and deliver training/coaching to affect performance.
• Effectively facilitate learning using wide variety of delivery methods appropriate to the audience/situation, including: instructor-led-training, workshops, job aids, net meetings and e-learning.
• Provide post-training support, follow up and coaching to frontline employees and team members.
• Perform other tasks that may be required by operations and clients.
• Creation and/or Revision or enhancement of training modules specific to the account.
• Creation and Facilitate training programs that will enhance agent's skills and knowledge about the project.
• Sends daily/weekly/monthly report in regards...