BPO Trainer

For Both Levels:
Responsible for conducting product, upskills and language training to new hires and evaluate their performance based on their competencies.
Assess training needs, determine learning gaps (Training Needs Analysis), recognize learning opportunities, develop and deliver training/coaching to affect performance.
Effectively facilitate learning using wide variety of delivery methods appropriate to the audience/situation, including: instructor-led-training, workshops, job aids, net meetings and e-learning.
Provide post-training support, follow up and coaching to frontline employees and team members.
Perform other tasks that may be required by operations and clients.
Creation and/or Revision or enhancement of training modules specific to the account.
Creation and Facilitate training programs that will enhance agent's skills and knowledge about the project.
Sends daily/weekly/monthly report in regards to training activity.
Study, Track, and Analyze da...