BPO Trainer

OP360 (OfficePartners360), part of iQor CXBPO™, supports global brands with intelligent customer experience solutions. iQor brings over 30 years of expertise and AI-driven innovation, with 47,000+ employees across 11 countries.

Position Summary

The Trainer is responsible for designing, delivering, and evaluating training programs that enhance employee knowledge, skills, and overall performance. This role ensures employees are equipped with the necessary tools and competencies to meet organizational objectives and deliver high-quality results.

Key Responsibilities

• Conduct training needs assessments to identify knowledge and skill gaps.
• Design, develop, and maintain training materials, curricula, presentations, and learning resources.
• Deliver engaging training sessions through various formats, including instructor-led training, virtual learning, workshops, simulations, and on-the-job coaching.
• Facilitate onboar...