BPO Trainer

Essential Functions and Responsibilities:

• Deliver training and instruction to engage and stimulate existing and newly hired employees in a manner that promotes transfer of knowledge and application of skills.

• Instructors promote retention through effective use of questioning, presentation, and facilitation skills and providing feedback and coaching that enhances performance.

• During instruction, provide and manage an environment that fosters trust, learning, and performance.

• Plan and prepare for instruction making sure that appropriate instructional methods and materials are used for specific mode of learning.

• Assess student learning and performance using evaluation models and tools appropriate for the environment.)

• Mentor and coach apprentice instructors; train newly assigned instructors; coordinate training activities including operation, quality, and HR presentations.