BPO Training Manager

BPO Training Manager

Bravissimo Resourcing Inc. | Onsite | Eastwood, Quezon City

We are seeking an experienced and dedicated BPO Training Manager to oversee, design, and execute comprehensive training programs, specializing in Service Desk accounts. The manager will be responsible for new hire training end-to-end, managing large-scale ramp-ups across various regions, and representing training initiatives to clients during service transitions.

Key Responsibilities

• Design, implement, and manage the full cycle of New Hire Training programs (end-to-end).
• Oversee and successfully manage large-scale talent ramp-ups across diverse geographies and accounts.
• Represent training performance, strategy, and initiatives during client calls related to Service Desk (SD) transitions and account management.
• Mentor and potentially manage a team of Trainers and Assistant Managers (AMs).
• En...