Job Description
Be the Heartbeat of Our Operations
Are you a master of the real-time puzzle? We're looking for a Workforce Management RTA to keep our service levels on track and our teams in sync. If you thrive in fast-paced environments and love turning data into action, your next big career move is here.
- Your Mission: Monitor live queues, manage agent adherence, and make the critical intraday calls that drive success.
- Perks: Competitive salary packages, HMO from Day 1, and clear paths to leadership.
Company Description
IGT Solutions is a leading next-gen customer experience company, specializing in AI-led transformative experiences for global brands. With a focus on digital and human intelligence, IGT manages end-to-end CX journeys across Travel and High Growth Tech industries. Established in 1998, IGT employs over 25,000 specialists across 30 delivery centers worldwide, with certifications in IT and BPO processes.
EDUCATIONAL QUALIFICATION...
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