Branch Allocator

Position Overview:

We are seeking a highly organised and detail-oriented Branch Allocator to join our Service team. This role plays a critical part in ensuring the efficient coordination of field service operations through effective call allocation, system maintenance, and responsive communication.

Key Responsibilities

• Allocate service calls to Field Service Technicians in line with branch KPIs.
• Respond to communications from technicians promptly and effectively.
• Log customer breakdown requests received from Service Technicians, as well as external and internal customers.
• Schedule PMP requests from external and internal customers and allocate PMP calls in line with the branch procedures.
• Maintain Field Service Technician details, customer details, and all other related system information as required ensuring that they are all up to date.
• Monitor and manage the service bookings inbox ensuri...