branch manager at bayan baru

About the role

We are seeking an experienced and dynamic Branch Manager to oversee the operations of our Samurai Yakiniku restaurant in Bayan Baru, Penang. As a full-time position, this role is pivotal in ensuring the smooth and efficient running of the branch, while also driving growth and profitability. The ideal candidate will have a strong background in the hospitality industry and a passion for delivering exceptional customer service.

What you'll be doing

1. Ensure smooth daily outlet operations, including customer service, premises cleanliness, food quality, handling customer complaints, and monitoring feedback via social media platforms.
2. Manage the recruitment and onboarding of new employees, including ensuring compliance with typhoid vaccination, Food Handling Course attendance, and the setup of bank and EPF (KWSP) accounts.
3. Monitor and control staff performance and discipline, ensuring adherence to established Standard Operating Pr...