Branch Manager

About the Role:
The Branch Manager is accountable for the successful launch and operation of Aura Head Spa to premium service standards. This is a pioneer/launch role responsible for establishing outlet readiness, operating rhythm, team capability, and early-stage performance ramp-up. The role leads day-to-day operations, service excellence, people leadership, and commercial performance, and liaises with Doctors/Traditional Chinese Medicine (TCM) Practitioners from China and internal stakeholders to ensure approved protocols and brand standards are executed consistently.
Key Responsibilities:
Pioneer / Launch & Set-Up
Lead end-to-end launch readiness (pre-opening checklist, facility and room set-up, equipment/product readiness, staffing readiness, workflow design).
Establish the initial operating rhythm and governance for the outlet (cadence, reporting, controls, escalation).
Drive early-stage performance ramp-up through structured KPI tracking, rapid gap identificati...