Branch Manager

Purpose of the Role
The Branch Manager is responsible for the overall performance of the branch, including sales growth, profitability, customer service, and team leadership. The role focuses on driving sales strategies, managing daily operations, developing staff, and ensuring an excellent customer experience while maintaining effective merchandising and operational standards.
Key Responsibilities
Manage and oversee daily branch operations to achieve sales and profitability targets
Develop and execute sales strategies, goals, KPIs, and budgets
Lead, motivate, and develop a high-performing sales and operations team
Monitor and analyse sales performance metrics and implement corrective actions
Ensure high standards of customer service and effective resolution of complaints
Manage pricing, staffing, vendor relationships, and market intelligence
Provide strategic input to grow the customer base and mitigate business risks
Stay informed on market trends and ne...