Branch Manager-Zamzama Branch

ROLES AND RESPONSIBILITIES:

· Oversee daily operations of the branch, ensuring smooth workflow and service standards.

· Ensure outstanding customer service and handle customer inquiries, feedback, and complaints professionally.

· Ensure timely order processing and quality checks before dispatch.

· Maintain accurate records of orders, payments, and deliveries.

· Coordinate with delivery riders for on-time pickups and drop-offs.

· Maintain cleanliness, hygiene, and safety standards within the outlet.

· Satisfying all permanent and new clients to increase retention rate.

· Managing and dealing with all associated vendors.

· Have strong organizational and problem-solving skills.

REQUIREMENTS:

• 2 years experience in laundry operations is required.
• Strong leadership and team management skills.
• Proficiency in computer skills.
• Ability to handle responsibilities independently with a ha...