Branch Operation Team Lead Officer

About the Role

We are looking for an experienced Branch Operation Team Lead Officer who is

responsible for managing the day-to-day operations of the branch service counters and overseeing the performance of key branch personnel. The TL Officer will ensure that all operational functions are conducted in compliance with internal procedures, regulatory requirements, and customer service standards.

Key Responsibilities

• Oversee the daily operations processes of branch service counters, ensuring smooth and

efficient service delivery to customers.

• Supervise and coordinate the activities of the Branch Service Officer, Branch Service

Associates, Branch PDC Service Officer, and Branch PDC Service Associate to ensure

operational efficiency.

• Supervise adherence to all branch operational policies and procedures, as well as local