Branch Operations Officer

PA0101 Bradford Main, PA0165 Kane, PA0230 Wellsboro


Job Description

The Branch Operations Officer is responsible for providing operational support to all regions and corporate departments and providing exceptional internal support to Northwest employees in order to support an excellent customer experience. This position provides general support, performs operations and BPA audits, supports the training of employees, and assists with all projects.

Able to work evening hours and weekends as scheduled or assigned. Essential Functions• Provide excellent customer, branch, and business unit support• Maintain appropriate departmental records and reports• Interact as appropriate with other business units within Northwest• Cultivate and maintain positive relationships with region/district/area management• Support operations process integrity• Perform annual Operations Audits to monitor office performance, report findings and follow up with exce...